Need help?
Frequently asked questions
Payment
You can choose between the following payment methods:
- VISA credit card
- MasterCard Credit Card
- Maestro card
- Shop Pay
- Apple Pay
- Google Pay
- Cryptomonnaies: Solana, Bitcoin, Etherum, USDC, etc.
Lady Taty will soon make payment by invoice available, but it is not yet available.
Control
- Select the product of your choice.
- Click on "Add to cart".
- Click on the button in your shopping cart.
- Click on "Pay".
- Fill in the form.
- Select your payment method.
Our products
Yes, Lady Taty offers a 2-year warranty on all
major manufacturing defects. Normal wear and tear, aging or damage due to improper use are not covered by the
warranty.
For optimum preservation of your jewelry, we recommend that you
take a few precautions. Your Lady Taty jewelry can be wetted
without any problem, but it's best to avoid using it
during the following activities:
- sport activities
- housework
- gardening
- in the kitchen
Direct contact of your sterling silver jewelry with chlorine from swimming pools, salt water
from the sea or cosmetics such as lotions or perfumes
should also be avoided. If this is not possible, we
advise you to rinse your jewelry thoroughly with fresh water to
remove abrasive components.
We recommend storing your 925 silver jewelry in the Lady
Taty pouch supplied with your purchase to protect it from tarnishing.
For cleaning, we recommend gently rubbing your
jewelry with a soft, dry cloth.
Right of return
Vous avez le droit à 14 jours de retour gratuit une fois les articles
réceptionnés. Pour obtenir votre étiquette de retour gratuitement,
envoyez un mail à l'adresse info@ladytaty.ch
avec comme sujet "Étiquette de retour". Précisez votre numéro de
commande et les articles que vous souhaitez retourner. Une fois
l'étiquette de retour reçu, vous pouvez l'imprimer et la coller sur
l'ancienne étiquette. Vous pouvez utiliser le même emballage
d'expédition en le refermant bien avec du scotch.
We use the services of the Swiss Post to send your package.
We deliver to Switzerland, Liechtenstein and the whole of the European Union.
Contact us if you have any further questions.