Need help?
Frequently asked questions
Payment
You can choose between the following payment methods:
- VISA credit card
- MasterCard Credit Card
- Maestro card
- Shop Pay
- Apple Pay
- Google Pay
Lady Taty will soon make payment by invoice available, but it is not yet available.
Control
- Select the product of your choice.
- Click on "Add to cart".
- Click on the button in your shopping cart.
- Click on "Pay".
- Fill in the form.
- Select your payment method.
Our products
Yes, Lady Taty offers a 2-year warranty on all
major manufacturing defects. Normal wear and tear, aging or damage due to improper use are not covered by the
warranty.
For optimum preservation of your jewelry, we recommend that you
take a few precautions. Your Lady Taty jewelry can be wetted
without any problem, but it's best to avoid using it
during the following activities:
- sport activities
- housework
- gardening
- in the kitchen
Le contact direct de vos bijoux en argent massif avec le chlore des piscines, l'eau salée
de la mer ou les produits cosmétiques comme les lotions ou les parfums
sont également à éviter. Si cela n'est pas possible nous vous
conseillons de rincer abondamment vos bijoux avec de l'eau douce afin
d'enlever les composants abrasifs.
Nous vous recommandons de conserver vos bijoux en argent 925 dans la pochette Lady
Taty fournie avec votre achat afin de les protéger du ternissement.
Concernant le nettoyage, nous vous conseillons de frotter doucement vos
bijoux avec un chiffon doux et sec.
Right of return
You are entitled to a 14-day free return policy once you have received your
items. To obtain your free return label,
send an e-mail to the following address [email protected]
with the subject "Return label". Specify your
order number and the items you wish to return. Once you've received
the return label, you can print it out and stick it on
the old label. You can use the same
shipping envelope and seal it with tape.
We use the services of the Swiss Post to send your package.
We deliver to Switzerland, Liechtenstein and the whole of the European Union.
Contact us if you have any further questions.